Shipping policy

Shipping Policy — Fenris Gaming LLC Fenris Gaming LLC ships from Hagerstown, Maryland (11375 Robinwood Drive, Hagerstown, MD 21742). This policy covers online orders placed through our Shopify store at fenrisgaming.myshopify.com. Processing time • Most in-stock orders are packed and handed to the carrier within 1–3 business days (Monday–Friday, excluding holidays). • Preorders, special orders, and backordered items ship after stock arrives. Estimated windows are shown on the product page when available. • Orders placed after 2:00 PM Eastern may begin processing the next business day. Shipping methods and delivery estimates • We offer standard ground shipping within the United States via major carriers (USPS, UPS, or FedEx depending on package and destination). • Typical transit after shipment is about 2–7 business days for contiguous US addresses. • Expedited options may appear at checkout when available. • Delivery dates at checkout are estimates, not guarantees. Shipping costs • Shipping charges are calculated at checkout based on weight, dimensions, destination, and method. • Rates reflect carrier costs for tabletop games, miniatures, paints, and card products. • Any promotional free-shipping offers are shown at checkout and may exclude certain items or destinations. Where we ship • We primarily ship to addresses in the United States. • If international checkout is offered, duties and taxes are the customer’s responsibility unless stated otherwise. Order tracking • When your order ships, you receive a confirmation email with tracking. Allow up to 24 hours for tracking to activate. Damaged, lost, or delayed packages • Contact us within 7 days of delivery with photos if items arrive damaged. • If tracking shows delivered but the package is missing, contact the carrier first, then email us. • For returns of unopened merchandise, see our Refund policy. In-store pickup • When offered at checkout, pickup is available at our Hagerstown location. Bring matching ID / order confirmation. Contact fenrisgamingllc@gmail.com · (240) 217-2784 · 11375 Robinwood Drive, Hagerstown, MD 21742