Refund policy

At Fenris Gaming LLC, we want you to be completely satisfied with your purchase. Please review our return policy below before making a purchase.

Returns and Exchanges

• 14-day return policy. Unopened items may be returned or exchanged within 14 days of purchase with the original receipt.
• Items must be in their original, unopened packaging and in resalable condition.
• Opened products, damaged packaging, or missing components cannot be accepted for return or exchange.
• Returns will be processed to the original form of payment. Refunds processed within seven days.
• A 15% restocking fee applies.
• Return shipping labels are the customer's responsibility.
• Returns accepted by mail or in-store.

Non-Returnable Items

We do not accept returns on:

• Opened or used products (including trading card packs, board games, miniatures, paints, and accessories).
• Special orders, clearance items, and gift cards.
• Digital products or event entries.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of purchase or receipt. We’ll assist in arranging a replacement or help you contact the manufacturer for warranty support.

In-Store Purchases

All in-store returns must be made at the location where the item was purchased, accompanied by the original receipt.

Online Orders

For items purchased through fenrisgamingllc.com, please contact us at fenrisgamingllc@gmail.com before sending any returns. Return shipping labels are the customer's responsibility unless the item arrived damaged or incorrect.